Flood Medics Restoration (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://floodmedics.com/ or use our services.
Please read this policy carefully. By using our website or services, you consent to the practices described here.
1. Information We Collect
We collect information that you voluntarily provide to us, including:
Personal Information: When you contact us via forms, phone, or email, we collect your name, email address, phone number, property address, and any details about your service needs.
Payment Information: If you make a payment, we collect necessary financial data, though we use secure third-party payment processors and do not store full credit card details on our servers.
Technical Information: When you visit our site, we automatically collect your IP address, browser type, operating system, referring URLs, and pages you viewed.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our water damage restoration and mitigation services.
Respond to your inquiries, schedule inspections, and communicate with you.
Process your transactions and send you related information, including invoices.
Improve our website, services, and customer experience.
Comply with legal obligations and protect our rights.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information in the following situations:
Service Providers: We share information with trusted third parties who assist us in operating our website and providing our services (e.g., our scheduling software, payment processors). These parties are obligated to keep your information confidential.
Insurance Companies: With your consent, we may share details of your claim and the necessary repairs with your insurance provider to facilitate the claims process.
Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
4. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to analyze trends, administer the website, and track users’ movements around the site. You can control the use of cookies at your browser level.
5. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
6. Your Privacy Rights
Depending on your location, you may have the right to:
Access and receive a copy of your personal data.
Correct inaccurate or incomplete personal data we hold about you.
Request the deletion of your personal data.
Object to or restrict our processing of your personal data.
To exercise these rights, please contact us using the information below.
7. Third-Party Websites
Our website may contain links to other sites, such as insurance partners or industry associations. We are not responsible for the content or privacy practices of these other sites.
8. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be indicated by a new “Last Updated” date at the top of this page.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Flood Medics Restoration
10924 Granite St Suite 800, Charlotte, NC 28273
(704) 559-9969
info@floodmedics.com