Please read these Terms and Conditions (“Terms”) carefully before using the services of Flood Medics Restoration (“Company,” “we,” “us,” or “our”).
By accessing our website at https://floodmedics.com/ (the “Site”) or engaging our emergency restoration services, you agree to be bound by these Terms.
1. Services
Flood Medics Restoration provides emergency water damage restoration, crawlspace mitigation, mold remediation, and related services (“Services”) to residential and commercial properties. All Services are described in a separate, detailed work authorization and estimate (“Work Authorization”) provided to you before work begins.
2. Emergency Service & Authorization
Due to the urgent nature of our work, you authorize us to perform emergency mitigation services (e.g., water extraction, boarding up, tarping) to prevent further damage to your property upon your initial call or verbal authorization. A detailed Work Authorization outlining the full scope and cost will be provided for your written approval before any non-emergency restoration or repair work commences.
3. Payments & Fees
Payment Terms: Payment is due upon completion of services unless otherwise specified in the Work Authorization. For larger projects, a deposit or progress payments may be required.
Late Fees: Accounts not paid within the agreed-upon term may be subject to late fees of 1.5% per month (18% annually) or the maximum rate allowed by law.
Collection Costs: You are responsible for all costs we incur in collecting unpaid amounts, including attorney fees and court costs.
Price Changes: The estimate provided is based on a visual inspection. If hidden damage is discovered, we will present a change order for your approval before proceeding. Prices are subject to change due to factors beyond our control.
4. Insurance Claims
You are solely responsible for paying for all services rendered. If you choose to use insurance, we may, as a courtesy, assist in preparing documentation and communicating with your insurance provider. However, you remain ultimately responsible for understanding your policy coverage and for any deductible, co-pay, or non-covered amounts. We cannot guarantee that your insurance company will cover any or all of the costs.
5. Limitation of Liability
To the fullest extent permitted by law, our total liability to you for any claim arising from our services is limited to the total amount you paid for those specific services. We shall not be liable for any consequential, indirect, or incidental damages, including but not limited to, loss of use of your property or personal belongings.
6. Disclaimer of Warranties
Our services are performed with due care and skill. However, due to the nature of restoration work and factors beyond our control (e.g., pre-existing conditions, environmental factors), we cannot guarantee that all mold spores or moisture will be eliminated indefinitely. We disclaim all warranties, express or implied, to the extent permitted by law.
7. Intellectual Property
All content on our Site, including text, graphics, logos, and images, is our property and is protected by copyright laws. You may not use, reproduce, or distribute it without our express written permission.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.
9. Indemnification
You agree to indemnify and hold harmless Flood Medics Restoration and its employees from any claims, damages, or costs (including attorney fees) arising from your misuse of our Site, your violation of these Terms, or your negligence in maintaining your property.
10. Governing Law
These Terms shall be governed by the laws of the State of North Carolina, without regard to its conflict of law principles. Any legal action shall be brought in the courts located in Mecklenburg County, North Carolina.
11. Changes to Terms
We reserve the right to update these Terms at any time. The updated version will be posted on our Site with a new “Last Updated” date. Your continued use of our Site or Services constitutes acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at:
Flood Medics Restoration
10924 Granite St Suite 800, Charlotte, NC 28273
(704) 559-9969
info@floodmedics.com